Privacy Policy

Privacy Policy

Introduction

Welcome to https://hot-air-balloon-the-greens-dubai.terratrek.net (referred to as “Hot Air Balloon The Greens Dubai” or “we,” “us,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines our practices regarding the collection, handling, and protection of information from users accessing our website, utilizing our applications, or engaging with our services.

Scope

This policy encompasses all aspects of our digital presence, including but not limited to:

  1. Our official website at https://hot-air-balloon-the-greens-dubai.terratrek.net
  2. All associated mobile and web applications
  3. Online services and products offered through these platforms
  4. Interactions between users and our team via email, phone, or text messages

Please note that this policy does not cover third-party websites, applications, or services linked to ours but operated independently, each having their own privacy policies.

Processing Activities

This Privacy Policy guides how we handle your personal information in the following scenarios:

  1. As an Authorized User: When you use our applications and services, we process data necessary for account creation, management, and delivering requested services.
  2. Website Visitors: We track user interactions on our websites to improve content delivery and user experience.
  3. Communications: Personal data is collected and processed when you choose to receive marketing communications or newsletters from us.

Personal Data Collection

We collect various categories of personal data, including:

  1. Account Information: This includes usernames, passwords, and registration details.
  2. Payment Details: Such as credit card numbers, billing addresses, and payment history.
  3. Financial Records: Transaction records and banking information for financial services users.
  4. Purchase Data: Items bought, purchase frequency, and associated costs.
  5. Mobile Device Identifiers: Unique device IDs, operating system, and mobile network data.
  6. Location Information: GPS coordinates or address data when you use our location-based services.
  7. Feedback and Reviews: Your ratings, comments, and suggestions to enhance our services.
  8. Social Media Details: If you choose to log in through social media accounts, we may collect information from those platforms.
  9. Product Interactions: Data on the products you view, search for, or purchase.

We gather this data through direct user input, interactions with our systems, and automated technologies like cookies and similar tracking tools. Additionally, we may receive personal data from third parties who assist us in providing services, adhering to their respective privacy policies.

Cookies

Hot Air Balloon The Greens Dubai uses cookies to enhance user experience and analyze website performance:

  1. Strictly Necessary Cookies: These ensure basic functions like login and navigation.
  2. Preference Cookies: Tailored settings and preferences are saved for your convenience.
  3. Analytics Cookies: We use these to gather statistics on how users interact with our site, helping us improve content delivery.

Users can exercise control over non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Data Retention and Deletion

We retain personal data for legitimate business purposes and in compliance with legal obligations. The retention periods vary based on the type of data:

  1. Account Information: As long as your account remains active or until you request its deletion.
  2. Payment Details: For financial transactions, we retain records for a minimum of 7 years.
  3. Purchase History: Up to 5 years for record-keeping and analytics.
  4. Communication Logs: 12 months for customer service purposes.
  5. Analytics Data: Permanently anonymized after the retention period.

Data is deleted or anonymized when it is no longer required for the initial purpose, ensuring your privacy is maintained.

Security Measures

We implement robust security practices to safeguard personal data:

  1. Encryption: Secure data transmission and storage using industry-standard encryption protocols.
  2. Access Controls: Limiting access to personal information to authorized personnel only.
  3. Regular Audits: Conducting periodic security audits and vulnerability assessments.
  4. Data Backup: Implementing secure backup procedures to ensure data recovery.

Children’s Privacy

Hot Air Balloon The Greens Dubai does not knowingly collect or solicit personal information from children under the age of 18. Our services are designed for a general audience, and we comply with applicable laws regarding child privacy.

Your Rights

Depending on your location, you have specific rights concerning your personal data:

  1. Access: Request access to the personal information we hold about you.
  2. Rectification: Have inaccurate data corrected or updated.
  3. Erasure (Right to be Forgotten): Ask for the deletion of your data when no longer necessary.
  4. Restriction: Limit our processing of your data under certain conditions.
  5. Data Portability: Receive your personal information in a structured, commonly used format.
  6. Objection: Object to the processing of your data for specific purposes.
  7. Non-Discrimination: Be free from discriminatory practices based on your exercise of rights.

To invoke these rights or have questions about your data, please contact our privacy team at your earliest convenience.

Changes to Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page with a revised effective date. We encourage users to review this policy periodically.

Contact Information

For inquiries, unsubscribe requests, or data-related issues, please contact us:

We appreciate your trust in Hot Air Balloon The Greens Dubai, and we are dedicated to maintaining the highest standards of data privacy and security.